Monthly Archives: June 2018

Customer Detective Work Helps Us Help You!

One might say the most challenging part of being your friendly and knowledgeable Spectrum Car Care Center in Gilbert is diagnosing a problem before it can be fixed. Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time to get to the bottom of a problem. If it's not something obvious, it's easy for the Gilbert customer to focus on the fixing and not the diagnosing. Let us introduce you to something we'll call Customer Detective Work – that is, helping the Spectrum Car Care Center find clues to what's wrong. We start with the detective basics: What, Where and When. Play along with me. You come in and your car is making a funny sound. Where's the sound? Around the right front wheel. What kind of ... read more

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