"Integrity, pride and responsibility" I had a failed AC system on my truck. I went looking for a shop that I could trust to do the repair while treating me fairly. The AC system was repaired quickly and for a fair price and I was on my way. I thought. Turned out that that wasn't to be. The failure reoccurred, but only under extreme load (while towing a heavy load). I had to return again. It turned out that the electric fan clutch failed to respond to the increase demand found durning towing. Diagnosis and repairs made. I was disappointed that I had to return, but very happy that they jumped on the problem and made the repairs needed without hesitation. To make a long story short, they followed up on all repairs, went on a towing test ride with me to ensure all repairs were made and the truck performance was to spec. If I had gone to a dealer, this scenario could have been a real nightmare. Both in time and money. The guys at Spectrum Car Care went above and beyond what any other shop would have done and made a potentially bad situation a good experience. I saw integrity, perfessionalism and great customer service from everyone at Spectrum. I would definitely recommend Spectrum to friends and family. This is how a business should be run.